Terms of Trade
GENERAL INFORMATION
SecuYou.dk
Return packages should be sent to:
SecuYou ApS
Ryvangs Allé 83
2900 Hellerup
Denmark
Company information:
SecuYou ApS
CVR no.: 31331315
ORDERING AND PAYMENT
SecuYou.dk is open 24 hours a day, so you can almost always shop.
To shop at SecuYou.dk, you must be 15 years old and hold a valid payment card that we accept. If you are not yet 15 years old, you can still purchase goods if you have obtained the consent of your guardian or otherwise have the legal right to enter into the purchase.
You select the items you wish to purchase and place them in the "shopping cart". You can modify the contents of the shopping cart right up until the time of ordering, and you can continuously check the contents and the price of the items.
Any additional payments for e.g. shipping and credit card fees will only be calculated immediately before you are ready to pay.
When you are ready to order, click "Proceed to checkout," where you enter your name, address, email, phone number, payment method, and choose delivery method.
You can change the contents of your shopping cart until you confirm your purchase by clicking the "Proceed to payment" button. After this, your order will be sent to SecuYou.dk
Prices on the website include Danish VAT. Currency is DDK.
We accept the following credit cards:
Visa/Dankort, Visa, Visa Electron, MasterCard, Maestro and Diners Club.
The amount is generally not charged to your card until the item is shipped. In the case of pre-orders, the money is charged before the item is shipped.
SecuYou.dk's acquiring agreement only allows SecuYou.dk to reserve the money for 5 days in the system, after which SecuYou.dk will charge the money from your card. In some cases, increased delivery time will overlap with this timeframe, which means your money will be charged before the item is shipped.
Once you have placed an order with us, you will receive an order confirmation by email immediately after the order.
DELIVERY
We deliver with Post Nord, GLS, DAO in Denmark. Once the item has been shipped from our warehouse, you will receive an email from us with a package number, which you can use to track your desired shipping option on the website. Items in stock are delivered within 2-4 business days unless otherwise stated in the product description.
We offer free shipping in Denmark for orders over DKK 600.
If you do not collect your order within the specified collection deadline (typically 10 days), the package will be returned to us. For re-shipment, a new shipping fee will be charged, as well as the costs for the return shipment, and a fee of DKK 149 for administration, totaling DKK 249. For countries other than Denmark, country-specific shipping rates apply. This also applies if you have not received a notification. According to the postal service, it is the customer's responsibility to keep track of a package they are expecting.
30 DAYS RIGHT OF WITHDRAWAL
When you shop online and at SecuYou.dk, you have a 30-day right of withdrawal, during which you can notify us that you regret your purchase and then return the item to us.
To exercise the right of withdrawal, you must, by an unambiguous statement, notify us thereof no later than 30 days after receiving the item.
Notification must be given by email info@SecuYou.dk
or by using the link and form "Return of item" click here
The right of withdrawal runs from the day you received the item. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve, or New Year's Eve, the deadline is extended to the following working day (also applies to pre-orders). In the case of several different items ordered in one order, but delivered individually, or an item delivered in several batches, the period runs from the receipt of the last item or batch.
You must pay for the return shipping yourself.
Additionally, 3% of the refunded amount will be deducted. This amount covers transaction costs associated with the purchase. Furthermore, a handling fee of DKK 50 will be applied.
Condition of the item when you return it
You are only liable for any deterioration in the value of the item caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the item. In other words, you can try the item in the same way as if you tried it in a physical store, but you must not put it into actual use.
If the item has been tried more than what is described above, we consider it used, which means that SecuYou.dk, according to distance selling law, may refuse to refund the full amount, but will, in cooperation with the customer, find a fair refund amount. This only applies if the item does not have the same value as when received, and that SecuYou.dk therefore cannot sell the item as new and at a new price.
Items exempt from the right of withdrawal
Delivery of sealed goods which are not suitable for return due to health protection or hygiene reasons and where the seal has been broken after delivery. Items not covered by the right of withdrawal will be indicated during the ordering process.
You lose your right of withdrawal if you break the seal on goods that are not suitable for return due to health protection or hygiene reasons.
You cannot cancel simply by refusing to receive the item without simultaneously giving us clear notification of this.
Returns
You must return your order to us without undue delay, and no later than 14 days after you have informed us that you wish to cancel your purchase. You must bear the direct costs of returning the item. You bear the risk for the item from the time of delivery. Therefore, keep your postal receipt and any track and trace number.
Missing original packaging may constitute a reduction in value, so to ensure you receive a full refund, it is recommended that the item be returned in its original packaging.
If you cancel the purchase, the goods must be returned to:
SecuYou ApS
Ryvangs Allé 83
2900 Hellerup
Denmark
NOTE:
You may lose your purchase amount, entirely or in part. This happens if the value of the item is impaired because
- you have actually used the item,
- it has been damaged while you were responsible for it,
- you have handled the item in a way other than what was necessary to establish the nature, characteristics, and functioning of the goods
- you have not complied with the restrictions on the right of withdrawal that apply due to sealing, product type, etc.
Reservations are made for errors in text, spelling, and pricing.
Refund of the purchase amount
If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs (excluding additional costs resulting from your own choice of a delivery method other than the cheapest standard delivery method we offer), without undue delay and in any event no later than 14 days from the date on which we have received notice of your decision to withdraw from this agreement. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having returned the goods, whichever is the earliest.
We do not accept packages sent without delivery to a specific address or packages sent cash on delivery.
DISCOUNT CODES & VOUCHERS
If you use discount codes or vouchers issued by SecuYou.dk, please note that only one discount code can be used per order.
This is both a business and technical measure.
COMPLAINTS - IF THERE IS SOMETHING WRONG WITH THE ITEM
Your purchase is covered by the Sale of Goods Act, including the rules on defects. This means that you can either have a defective item repaired, exchanged, refunded, or receive a price reduction, depending on the specific situation.
It is, of course, a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior. The right to complain is valid for 24 months.
You must contact us within “reasonable time”
You must complain within a "reasonable time" after you have discovered the defect in the item. We recommend that you complain as soon as possible. If you complain within 2 months after the defect was discovered, the complaint will always be timely.
You can complain by contacting us via email, which is listed on the website.
Depending on the specific situation, you will receive further instructions.
Satisfaction Guarantee:
We offer a 100% satisfaction guarantee for 30 days from the date you receive your package. Should you not be satisfied with the product within this time, you are always welcome to contact our customer service and make use of our satisfaction guarantee.
The item must be sent to:
SecuYou ApS
Ryvangs Allé 83
2900 Hellerup
Denmark
When returning the item, please provide as detailed information as possible about the problem.
We do not accept packages without delivery to a specific address or packages sent cash on delivery.
PERSONAL DATA
To shop at SecuYou.dk, you must at least provide:
First and last name
Address
Email address
Phone/mobile number
We register and disclose your personal data to be able to deliver the item to you.
Personal data is registered with SecuYou.dk and stored for five years, after which the information is deleted.
If you have created a login to self-service with us, your personal information and order details will not be deleted, unless you request us to do so.
Information will not be passed on or sold to third parties, unless this occurs in connection with a restructuring or a complete or partial sale of the company. Any disclosure in such a situation will take place in accordance with the personal data legislation in force at any time.
As a registered user with SecuYou.dk, you always have the right to object to the registration. You also have the right to access what information is registered about you. These rights are granted by the Personal Data Act, and inquiries in this regard should be directed to Pearlwax.dk via the email address listed on the website.
SMS Service
SecuYou.dk reserves the right, as a service, to remind the customer via SMS about purchases that were not completed, delivery information regarding the customer's order, weekly offers, and similar communications.
COOKIES
Cookie and Privacy Policy
Introduction
When you visit our website, information about you is collected, which is used to customize and improve our content and to increase the value of the ads displayed on the page. If you do not wish for information to be collected, you should delete your cookies (see guide) and refrain from further use of the website. Below, we have elaborated on what information is collected, its purpose, and which third parties have access to it.
Cookies
The website uses "cookies," which are text files stored on your computer, mobile, or similar device for the purpose of recognizing it, remembering settings, performing statistics, and targeting ads. Cookies cannot contain harmful code such as viruses.
It is possible to delete or block cookies. See instructions: http://minecookies.org/cookiehandtering
If you delete or block cookies, ads may become less relevant to you and appear more frequently. You may also risk that the website does not function optimally and that there is content you cannot access.
Personal Data
General
Personal data refers to all types of information that can, to some extent, be attributed to you. When you use our website, we collect and process a range of such information. This occurs, for example, with general access to content, if you sign up for our newsletter, participate in competitions or surveys, register as a user or subscriber, use other services, or make purchases via the website.
We typically collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographical location, and which pages you click on (interests). To the extent that you explicitly consent and enter the information yourself, we also process: Name, phone number, email, address, and payment information. This will typically be in connection with creating a login or making a purchase.
Security
We have implemented technical and organizational measures to prevent your information from being accidentally or illegally deleted, published, lost, impaired, or disclosed to unauthorized persons, misused, or otherwise processed in violation of the law.
Purpose
The information is used to identify you as a user and show you the ads most likely to be relevant to you, to record your purchases and payments, and to provide the services you have requested, such as sending a newsletter. Additionally, we use the information to optimize our services and content.
Period of storage
The information is stored for the period permitted by law, and we delete it when it is no longer necessary. The period depends on the nature of the information and the reason for storage. Therefore, it is not possible to specify a general timeframe for when information is deleted.
Disclosure of information
Data about your use of the website, which ads you receive and possibly click on, geographical location, gender and age segment, etc., are disclosed to third parties to the extent this information is known. You can see which third parties are involved in the "Cookies" section above. The information is used for targeted advertising.
In addition, we use a number of third parties for storing and processing data. These solely process information on our behalf and may not use it for their own purposes.
Disclosure of personal data such as name and e-mail will only occur if you give consent to it. We only use data processors in the EU or in countries that can provide adequate protection for your information.
Insight and Complaints
You have the right to be informed of what personal data we process about you. You can also object to the use of information at any time. You can also withdraw your consent for information about you to be processed. If the information processed about you is incorrect, you have the right to have it corrected or deleted. Inquiries about this can be made to info@SecuYou.dk. If you wish to complain about our processing of your personal data, you also have the option to contact the Danish Data Protection Agency.
Publisher
The website is owned and published by:
SecuYou ApS
Ryvangs Allé 81-83
2900 Hellerup
Denmark
GOVERNING LAW AND JURISDICTION
Purchases of goods on SecuYou.dk are subject to Danish law. Any dispute shall be settled by the ordinary Danish courts.
COMPLAINT ACCESS
If you wish to complain about your purchase, you should contact our customer service, who can be reached by email: info@SecuYou.dk or by phone weekdays 9-16 at tel. +45 45534553. If we are unable to find a solution, you can submit a complaint to the relevant boards in the area, provided the conditions for this are met.
Danish Competition and Consumer Authority
Carl Jacobsensvej 35
2500 Valby
If you are a consumer residing in an EU country other than Denmark, you can submit a complaint to the EU Commission's online complaint portal here -http://ec.europa.eu/odr
Terms and conditions last updated 27.02.2020