30 dages tilfredsgaranti | Fri fragt ved køb over 600 kr.

Troubleshooting Smart Lock Patio-door and app

A) The lock is connected to the app (green / connected) but the UNLOCK button on the lock does not work and the lock icon in the app does not work either.

1. Press "Locks" button left.
2. Press on lock / > right.
3. Set "Handle Sensor" off and press < Back.


See app guide

If this does not solve the problem with "Handel Sensor off", you must reset the lock, see point B here.

B) Reset the lock.

1. Delete the lock in the app on all smartphones. See app guide
2. Press the "PRG" button on the lock, over 5 sekunds (count slowly to 7).

3. Then the LED will flash green and the lock is reset (go to point 6).
4. If you have not succeeded unlocking the lock, the LED will flash red for 30 minutes (note #1)
5. Then the LED will flash green/red and the lock is reset.
6. When the lock is reset YOU MUST test the UNLOCK button to lock and unlock, without being connected to a smartphone.
7. Reinstall the lock in your app.

Note#1: the reason of the 30 minute timeout is that a possible thief must not be able to reset the lock in the locked state and open the door.

C) The LED on the lock flashes red and the app is not connected to the lock (red / disconnected)

1. The reason is that a device is trying, or has tried, to contact the lock, but with the wrong code.
2. Delete the lock in the app on all smartphones. See app guide
3. Take out a battery and insert again.
4. Add lock again with the right code on all smartphones.

D) Update Firmware (software on the lock)

It is important to update the lock with the latest firmware, see how here.

1. Install the ny app from PlayStore/App Store.
2. Take out the left battery.
3. Hold down the PRG button (use you finger/not tools) and insert the battery again - now the LED lights up green.

4. Press "Locks" button left.
5. Press on lock / > right.
6. Choose FIRMWARE in menu, top right. See app guide
7. Press "upload"