Legal notice

Secuyou.dk

Return packages are sent to:

Secuyou ApS

Ryvangs Allé 81-83

2900 Hellerup

Email: info@secuyou.dk

Phone: +45 45534553

Company Information:

Secuyou ApS

CVR number: 31331315

Secuyou.dk is open 24 hours a day, so you can make purchases almost anytime.

To shop at secuyou.dk, you must be at least 15 years old and possess a valid payment card accepted by us. If you are under 15 years of age, you may still purchase items if you have obtained consent from your guardian or otherwise have a legal right to enter into the purchase.

Select the items you wish to buy and place them in the "shopping cart". Up until the point of placing the order, you can edit the contents of the cart and continuously check its contents as well as the price of the goods.

Any extra payments, such as shipping and payment card fees, will only be calculated immediately before you are ready to pay.

When you are ready to order, click on "Go to checkout", where you enter your name, address, email, phone number, payment method, and select the delivery method.

You can change the contents of the shopping cart right up until you confirm your purchase by pressing the "Proceed to payment" button. After this, your order proceeds to secuyou.dk.

Prices on the website include Danish VAT. Currency is DKK.

We accept the following payment cards:

Visa/Dankort, Visa, Visa Electron, MasterCard, Maestro, and Diners Club.

As a rule, the amount is charged to your card only when the item is shipped. In the case of pre-orders, the money will be charged before the item is shipped.

Secuyou.dk's acquiring agreement only permits secuyou.dk to reserve the money in the system for 5 days, after which secuyou.dk charges the money from your card. In some cases, extended delivery times may overlap with this timeframe, causing your money to be debited before the item is shipped.

Once you have ordered an item from us, you will receive an order confirmation by email shortly after placing the order.

We deliver with GLS and DAO in Denmark. Once the item has been shipped from our warehouse, you will receive an email from us with a tracking number so you can track your package on the selected shipping provider's website. Items in stock are delivered within 2–4 business days unless stated otherwise in the product description. We currently also deliver to Sweden, Norway, and Germany, where PostNord handles the delivery of your package.

We offer free shipping in Denmark for orders over 800 DKK.

If you do not pick up your order within the specified pickup deadline (typically 10 days), the package will be returned to us. For re-shipment, a new shipping fee of DKK 49 is charged, along with DKK 49 to cover return shipping costs. For countries other than Denmark, country-based shipping rates apply. This also applies if you did not receive a notification. According to the postal service, it is the customer's responsibility to keep track of a package they are expecting.

When you shop online and at secuyou.dk, you have a 30-day right of cancellation, allowing you to notify us that you regret the purchase and subsequently return the item to us.

To exercise your right of cancellation, you must inform us via an unequivocal statement within 30 days of receiving the item.

Notification must be given via email at info@secuyou.dk or by using the link and form "Item Return" click here.

The right of cancellation runs from the day you received the item. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve, or New Year's Eve, the deadline is extended to the following business day (also applies to pre-orders). In the case of multiple items ordered in one order but delivered individually, or an item delivered in multiple lots, the period runs from the receipt of the last item or lot.

You must pay for the return shipping yourself.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. In other words, you can try the item in the same way as if you tried it in a physical store, but you must not put it into actual use.

If the item has been tested beyond what is described above, we consider it used, which means that secuyou.dk, according to distance selling laws, can refuse a full refund, but will work with the customer to find a fair refund amount. This only applies if the item no longer has the same value as upon receipt and secuyou.dk is unable to sell the item as new and at full retail price.

Supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and where the seal was broken after delivery. Items not covered by the right of cancellation will be indicated during the ordering process.

You lose your right of cancellation if you break the seal on goods that are not suitable for return for health protection or hygiene reasons.

You cannot exercise the right of cancellation simply by refusing to receive the item without giving us clear notice at the same time.

You must send your order back to us without undue delay and no later than 14 days after notifying us that you wish to cancel your purchase. You must bear the direct costs of returning the item. You bear the risk of the item from the time of delivery. Therefore, retain your postal receipt and any track-and-trace number.

Missing original packaging may constitute a decrease in value, so to ensure you receive a full refund, it is recommended that the item be returned in its original packaging.

If you cancel your purchase, the goods must be returned to:

Secuyou ApS

Ryvangs Allé 83

2900 Hellerup

You may lose your purchase amount in full or in part. This happens if the value of the item is reduced because:

Subject to typos, spelling errors, and price errors.

If you exercise your right of cancellation, we will refund all payments received from you, excluding delivery costs and transaction fees (fees for payment and refund), without undue delay and in any case no later than 14 days from the date we received notice of your decision to cancel this agreement. We will carry out such refund using the same payment method as you used for the initial transaction, unless you have expressly agreed otherwise.

We may withhold the refund until we have received the goods back, unless you have supplied evidence of having sent back the goods before then.

We accept neither packages without delivery to address nor packages sent cash on delivery (COD).

If you use discount codes or vouchers issued by secuyou.dk, please note that you cannot use more than one discount code per order.

This is both a business and technical measure.

Your purchase is covered by the Danish Sale of Goods Act, including defect rules. This means that you can either have a defective item repaired, exchanged, your money refunded, or receive a price reduction, depending on the specific situation.

It is, of course, a requirement that the complaint is justified and that the defect did not arise as a result of improper use of the product or other damaging behavior. The right to lodge a complaint is valid for 24 months.

You must report the defect within a "reasonable time" after discovering it. We recommend that you file a complaint as quickly as possible. If you complain within 2 months of discovering the fault, the complaint will always be considered timely.

You can file a complaint by contacting us via email as shown on the website.

Depending on the specific situation, you will receive further instructions.

We offer a 100% satisfaction guarantee for 30 days from the date you receive your package. Should you not be satisfied with the product within this time, you are always welcome to contact our customer service and make use of our satisfaction guarantee.

The item must be sent to:

Secuyou ApS

Ryvangs Allé 81-83

2900 Hellerup

When returning the item, please state what the problem is in as much detail as possible.

We accept neither packages without delivery to address nor packages sent cash on delivery (COD).

To shop on secuyou.dk, you must at minimum provide:

First and last name

Address

Email address

Phone/mobile number

We register and disclose your personal data in order to deliver the goods to you.

The personal data is registered with secuyou.dk and stored for five years, after which the information is deleted.

If you have created a login to access self-service options with us, your personal information and order details will not be deleted unless you ask us to do so.

Information is not disclosed or sold to third parties unless this occurs in connection with a restructuring or a total or partial sale of the company. Any disclosure in such a situation will take place in accordance with current personal data legislation at any given time.

As a registered user with secuyou.dk, you always have the right to object to the registration. You also have the right to inspect what information is registered about you. You have these rights under the Personal Data Act, and inquiries in connection with this should be addressed to Pearlwax.dk via the email address listed on the website.

secuyou.dk reserves the right, as a service, to remind the customer via SMS about uncompleted purchases, delivery information regarding the customer's order, weekly offers, and similar updates.

Cookie and Privacy Policy

When you visit our website, information about you is collected to customize and improve our content and to increase the value of the ads displayed on the page. If you do not wish for information to be collected, you should delete your cookies (see guidelines) and refrain from further use of the website. Below, we have detailed what information is collected, its purpose, and which third parties have access to it.

The website uses "cookies," which are text files stored on your computer, mobile phone, or similar device to recognize it, remember settings, perform statistics, and target advertisements. Cookies cannot contain harmful code such as viruses.

It is possible to delete or block cookies. See instructions: http://minecookies.org/cookiehandtering

If you delete or block cookies, advertisements may become less relevant to you and appear more frequently. Additionally, you risk that the website may not function optimally and that there may be content you cannot access.

Personal data includes all types of information that, to one extent or another, can be attributed to you. When you use our website, we collect and process a variety of such information. This occurs, for example, through standard access to content, signing up for our newsletter, participating in competitions or surveys, registering as a user or subscriber, other use of services, or making purchases via the website.

We typically collect and process the following types of information: A unique ID and technical details about your computer, tablet, or mobile phone, your IP address, geographic location, and which pages you click on (interests). To the extent you give explicit consent and enter the details yourself, we also process: Name, phone number, email, address, and payment details. This will typically occur when creating a login or making a purchase.

We have taken technical and organizational measures to prevent your information from being accidentally or illegally deleted, published, lost, impaired, disclosed to unauthorized parties, misused, or otherwise processed in violation of legislation.

The information is used to identify you as a user, display advertisements most likely to be relevant to you, register your purchases and payments, and deliver the services you have requested, such as sending a newsletter. Furthermore, we use the information to optimize our services and content.

The information is retained for the period permitted by law, and we delete it when it is no longer necessary. The period depends on the nature of the information and the reason for storage. Therefore, it is not possible to provide a general timeframe for when information is deleted.

Data about your use of the website, which ads you receive and potentially click on, geographic location, gender, age segment, etc., is disclosed to third parties to the extent this information is known. You can see which third parties are involved in the "Cookies" section above. The information is used for ad targeting.

Additionally, we use a number of third parties for storage and data processing. These entities process information solely on our behalf and may not use it for their own purposes.

Disclosure of personal data such as name and email, etc., will only occur if you give consent to it. We only use data processors in the EU or in countries that can provide your information with adequate protection.

You have the right to be informed about what personal data we process about you. You can also object at any time to the use of your information. Furthermore, you can revoke your consent to the processing of your information. If the information processed about you is incorrect, you have the right to have it corrected or erased. Inquiries regarding this can be made to info@secuyou.dk. If you wish to complain about our processing of your personal data, you also have the option to contact the Danish Data Protection Agency (Datatilsynet).

The website is owned and published by:

Secuyou ApS

Ryvangs Allé 81-83

2900 Hellerup

Phone No. +45 45534553

Email: info@secuyou.dk

Purchases of goods at secuyou.dk are subject to Danish law. Any dispute shall be settled by the ordinary Danish courts.

If you wish to complain about your purchase, please contact our customer service, which can be reached by email at info@secuyou.dk or by phone every weekday from 9 AM to 4 PM at +45 45534553. If we fail to find a solution, you can submit a complaint to the relevant board in the area, provided the conditions for this are met.

Danish Competition and Consumer Authority

Carl Jacobsensvej 35

2500 Valby

www.forbrug.dk

If you are a consumer residing in an EU country other than Denmark, you can lodge a complaint via the European Commission's online dispute resolution portal here: http://ec.europa.eu/odr

Terms and conditions last updated: 27.02.2025