Troubleshooting Smart Lock Patio Door (Bluetooth Model Access and Security)
For iOS users, use the Secuyou Smart Lock app from the App Store (not Secuyou v2.2)
A) The lock is connected to the app (green / connected) but the UNLOCK button on the lock does not work and the padlock icon in the app does not work either.
1. Tap "Locks".
2. Tap current lock / >
3. Set "Handle Sensor" off.
Remember that you must have min. FW 4 on the lock for the "Handle Sensor" to work. (if you do not have it, see point D)
If this does not solve the "Handel Sensor off" issue, reset the lock, see point B here.
B) Resetting the lock.
1. Delete locks in the app on all smartphones. See app guide here
2. Press the "PRG" button on the lock for more than 5 seconds (count slowly to 7).
3. Then the LED will flash green and the lock is reset (see step 6).
4. If you have not succeeded in unlocking the lock, the LED will flash red for 30 minutes.
5. Then the LED will flash green/red and the lock is reset.
6. When the lock is reset YOU MUST test the UNLOCK button to unlock and lock without being connected to a Smartphone.
7. Then reinstall the lock in your app.
Note:
Point 4. The reason for the 30 minute timeout is to prevent a potential thief from being able to reset the lock in the locked state and open the door.
Point 5. If you are unsure whether the lock has been reset, you can remove a battery and reinsert it. Both LEDs will flash if the lock is reset.
C) Light on the lock is flashing red and the app is not connected to the lock (red / disconnected)
1. The reason is that a device is trying or has tried to contact the lock, but with the wrong code.
2. Delete lock in the app on all smart phones. See app guide here
3. Remove a battery from the lock and reinsert it.
4. Add lock again with the correct code on all smart phones.
D) Firmware update (software on the lock)
It is important to update the lock with the latest firmware. iOS/Apple is latest 8.0 and via Android 6.0, see how here.
1. Remove the left battery.
2. Hold down the PRG button (use your finger/not a tool) while reinserting the battery - now the green LED is constantly lit.
3. Tap "Locks".
4. Tap the current lock to be updated and tap >.
5. Select box with arrow, top/right. See the app guide here
(Android menu top left)
6. Press "upload"
E) If you are still experiencing problems, send us the data on your lock.
1. Tap "Locks".
2. Tap current lock and tap >
3. Tap Share data / sign in with Apple
4. Once you have sent the data, write to us with the name of your door. [email protected] or via the chat.